Billing Policy
Spirit Connect has a strict 14 day payment terms on hosting accounts and domain name renewals. All invoices are issued 14 days before the renewal date; and a late fee of $10 is added to your invoice if your account becomes 5 days past due allowing 19 days in total to arrange full payment of account including the late fee before account suspension.
A summary of our billing policy is:
- Tax Invoice Issued to Billing Email Address - 14 days before due date/domain renewal required
- Invoice Reminder Sent - 1 day after due date
- Late Fee Applied and Invoice Reissued - 5 days after due date
- Second Overdue Reminder Sent - 6 days after due date
- Account suspended - 7 days after due date
- Third Overdue Reminder Sent - 14 days after due date
- Account Terminated - 30 days after due date
All Spirit Connect invoices are emailed to your billing contact; customers can access current and most past invoices in our customer portal.
NOTE: Spirit Connect will NOT sent you an invoice in the mail.
Your account can be reactived at anytime by logging into our Customer Portal and making payment with a credit card. If you have an old Windows HELM account you might need to contact technical support on 1300 47 74 74 to arrange for manual activation. Account suspensions/unsuspensions are done weekdays between 9am – 5pm AEST.
New orders won't be processed without payment being received in full; therefore its recommended domain names are renewed or registered using a credit card to secure your domain and to ensure no delays arise due to using an incorrect payment description due to doing a bank transfer incorrectly. Its recommended that all clients use the invoice number as the payment reference to appear on our bank statement; comments of "web hosting" or "spiritconnect" are not very useful to us and we’d much rather know where the monies came from so we can apply it to your account. Most Internet banking interfaces allow for a comment/description to appear on your statement and a different comment/description to appear on ours. If you could use the invoice number as the description on ours it would make our life easiler. If your bank is a little behind the times with its Internet banking interface you can use "Inv _____ hosting" or something similar - this is perfectly OK; having the invoice number somewhere makes it easiler for our accounts people to find your payment.
Its also very useful to let us know if your paying by cheque; so we can extend the due date on the invoice to allow a few extra days to process and present your cheque to our bank; and to also stop our system from sending you a late fee. Cheques are expensive to process; so if your company has the ability to use Internet banking please do a bank transfer into our account found on your invoice.
From 01/12/2007 all new accounts will be prorataed to the first of each month; so if you signup on the 15th of any month payment for the following month will be required at the same time; this is due to payment processing costs incurred by Spirit Connect as most prorataed amounts will be less than half the normal service fee. This means payment for all new Spirit Connect services will be due on the first of each month.
If your account is suspended over the weekend/public holiday by our billing system and you need to make credit card payment please login to our Customer Portal. If your using an old HELM Windows account than manual reactivation is required; please contact our support team on 1300 47 74 74 and have your credit card details ready. Spirit Connect can't reactivate an account or renew a domain without receiving full payment. If your experiencing payment troubles please contact our accounts team well before the due date and we can come to an arrangement.
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